Mridha Shop

Privacy Policy

Welcome to Mridha Shop. We value your trust and are committed to protecting your personal information and ensuring a safe shopping experience. This Privacy Policy explains how we collect, use, and protect your data when you visit or shop from our website.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Name
Phone number
Delivery address
Email address (if provided)
Order details and purchase history
Communication records with customer support

We only collect information necessary to process your orders and improve our services.

2. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders
To confirm and track purchases
To provide customer support
To improve our products and services
To send important updates related to your order
To prevent fraud or misuse of our services

We do not sell or share your personal information with third parties for marketing purposes.

3. Data Protection

We take your privacy seriously and use appropriate security measures to protect your data from:

Unauthorized access
Loss or misuse
Alteration or disclosure

However, no online system is 100% secure, so we encourage users to also protect their personal information.

4. Cookies

Our website may use cookies to improve user experience. Cookies help us:

Remember your preferences
Improve website performance
Understand user behavior to enhance services

You can disable cookies through your browser settings if you prefer.

5. Third-Party Services

We may use third-party services for:

Payment processing
Delivery services
Website analytics

These services may collect limited data necessary to complete their functions, but they are not allowed to use your data for other purposes.

6. Order & Delivery Information

To complete your order, we share necessary details (such as name, phone number, and address) with our delivery partners. This is strictly for successful order fulfillment.

7. Your Rights

You have the right to:

Access your personal information
Request correction of incorrect data
Request deletion of your data (where applicable)
Contact us regarding any privacy concerns

8. Data Retention

We keep your information only as long as needed to:

Complete your orders
Provide customer support
Meet legal or business requirements

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy or your data, feel free to contact us.

We are always committed to protecting your privacy and maintaining your trust.

Thank you for visiting Mridha Shop.